Where can I get help if I have a gaming problem?

7c7c's 24/7 live chat support is available in Bengali. Contact us by email: support@7c7c.cam — our trained support team will assist you with self-exclusion or limit setup with care and understanding.

Responsible Gaming Policy

7c7c's commitment to responsible gaming

7c7c believes entertainment should be enjoyable and safe. Use our responsible gaming tools and play within your limits.

Our philosophy

Gaming is for entertainment only

At 7c7c we believe online gaming and betting can be an enjoyable form of entertainment — when experienced responsibly. Your safety and wellbeing while playing on our platform is our highest priority.

Responsible gaming means setting a budget that fits your means, keeping to time limits, and seeking help right away if you ever feel gaming is going out of control. 7c7c always has that helping hand extended.

Our platform is for individuals aged 21 and over only. Minors are strictly prohibited from accessing this site or opening an account.

Our key commitments

Access for 21+ only
Ability to set deposit limits
Self-exclusion option always available
Time-out feature — take a break any time
24/7 support team in Bengali
Track your gaming history

Protection tools

Our responsible gaming tools

7c7c provides several effective tools to help you ensure a safe and balanced gaming experience.

Deposit Limit

Set a cap on how much you deposit each day, each week, or each month. Once set, this limit takes effect immediately, but increasing it is subject to a 48-hour cooling period.

Self-Exclusion

If you feel you need a complete break from gaming, use self-exclusion. Options are available to lock your account for 30 days, 6 months, or permanently.

Time-Out Feature

Use the time-out for a short-term break. Set a time-out of 24 hours, 7 days, or 30 days — during this period your account access will be restricted.

Session Tracking

View a detailed record of the time and money spent during your gaming sessions. This information helps you stay aware of your own gaming habits.

Reality Check

Enable periodic pop-up notifications that remind you how long you have been playing. This is effective at preventing excessive time spent gaming.

Support Center

If you have any concerns about gaming, contact our 24/7 live chat support in Bengali. Our trained team is always ready to help with care and understanding.

Age limit

Why the 21+ age limit matters

7c7c is strictly for adults aged 21 and over. Protecting minors is a core pillar of our responsible gaming policy.

We verify age during the registration process. If any user is found to be under 21, their account will be closed immediately and any balance will be returned.

Parents are asked to ensure that no underage family member can access this platform — keep your login details secure and use parental controls on shared devices.

For ages 21 and above only

Problematic gaming

Recognise the warning signs

Warning signs

Placing bigger bets in the hope of recovering losses
Being unable to stop gaming or finding it hard to stop
Hiding gaming from family and friends
Experiencing financial problems or debt because of gaming
Gaming affecting sleep, work, or studies
Feeling anxious or irritable when not gaming

If you notice one or more of these signs in yourself, please contact our support team or use the self-exclusion option.

How to use

Activate limits and protection tools

Log in to your account

Find the "Responsible Gaming" section

In your account settings, select the "Responsible Gaming" or "Responsible Gaming" option.

Set your limits

Deposit limit, time-out, or self-exclusion — choose what suits your needs.

Confirm

Save the setting. Reducing a deposit limit is immediate, but increasing one requires a 48-hour wait.

Live chat for help

If you have any trouble, get help in Bengali via our 24/7 live chat support.

Smart gaming tips

Keep gaming safe and enjoyable

Build a few simple habits to play responsibly:

Set your budget first

Treat it as entertainment

Don't chase losses

Take regular breaks

Don't play under the influence of alcohol

Keep a record of your play

Remember

Gaming is always for entertainment — not as a source of income. The outcome of every game is completely random and past results have no effect on future ones. If you feel gaming is affecting other areas of your life, do not delay seeking help.

Contact us for help

A gaming problem is a health issue — there is nothing to be ashamed of. 7c7c's support team is always ready to help you.

Email: [email protected] | Live chat: 24/7 in Bengali

Detailed policy

Deposit limit and exclusion policy

Daily limit

Set the maximum deposit amount for each day. The minimum deposit is ৳500, and you can set the cap to whatever suits you.

Weekly limit

Set a cap on total deposits over seven days. This limit must be higher than the daily limit and can be reduced immediately.

Monthly limit

Set the maximum cap on deposits for the entire month. This option is the most effective for budget planning.

Permanent exclusion

If you decide you never want to play again, take a permanent self-exclusion. Reconsidering this decision takes at least 6 months.

Common questions

Responsible gaming FAQ

You must be at least 21 years old to open an account and play at 7c7c. We verify age during registration. Accounts belonging to minors are closed immediately.

Log in to 7c7c, go to Account Settings, and select the "Responsible Gaming" option. There you can set a daily, weekly, or monthly limit. Reducing a limit takes effect immediately, but increasing one is subject to a 48-hour cooling period.

Self-exclusion can be permanent or for a fixed period — 30 days, 6 months, or permanent. To reverse a permanent exclusion, you must contact the support team after at least 6 months and go through a strict identity verification process.

A time-out is a short-term break — from 24 hours up to 30 days. During this period account access is restricted but it reactivates automatically when the period ends. Self-exclusion is longer-term — 30 days or more — and even after the period ends you must actively request reactivation.

7c7c's 24/7 live chat support is available in Bengali. Contact us by email: [email protected] — our trained support team will assist you with self-exclusion or limit setup with care and understanding.

If you think a family member has a gaming problem, contact us directly — via live chat or at [email protected]. We will offer guidance while maintaining confidentiality. While we may not be able to close an account directly on a third party's request, we can point you in the right direction.

Start gaming safely

Set up your account at 7c7c, set your limits, and enjoy entertainment responsibly.

Explore More

7c7c's game categories

Play responsibly and enjoy our wide range of game categories.